How to get your water turned on in San Juan, Puerto Rico

If you are renting an apartment the process is very simple! We've included information for new home owners who may be moving into a unit that has not had water turned on some time within the past 12 months the process is slightly more involved.

Acueductospr (Aqua - ductos - PR) manages the water supply available in San Juan, Puerto Rico

The Puerto Rico Aqueducts and Sewers Authority (PRASA; Spanish: Autoridad de Acueductos y Alcantarillados de Puerto Rico) is a water company and the government-owned corporation responsible for water quality, management, and supply in the U.S. Commonwealth of Puerto Rico. PRASA is the only entity authorized to conduct such business in Puerto Rico, effectively making it a government monopoly.

Acueductospr Water company

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Setup an account with a property that already exists in the Acueductospr system.

Renting an apartment should be no problem. Sign up with Acueductospr using their Web Portal. Activate your account and follow the instructions provided in order to activate your water. This will take a few business days to be active.

You will need a few things before reaching out
  • 1. Valid government-issued photo ID
  • 2. If renting, lease or renter’s agreement
  • 3. If owning, property purchase agreement

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Setup an account with a property that needs to start a brand new water service.

Buying or renting a home that requires a new entry into the Luma system requires a little extra work, but no worries! Sign up with Acueductospr using their Web Portal.

The extra work with turning on your water with a unit that hasn't been enabled within the last 12 months requires you to contact a plumber in the area to do an inspection. Expect to pay between 75$ and 150$ for this and you will have to have the signed paperwork endorsed by the licensed plumber in order to submit to Acueductospr. You will need a few things before reaching out:

  • 1. Valid government-issued photo ID
  • 2. Social security number
  • 3. Meter number
  • 4. Premise ID
  • 5. If renting, lease or renter’s agreement
  • 5. If owning, property purchase agreement

We hope this information was useful for you in getting your water setup here in San Juan!

Salud!