How to Get Your Water Turned On in San Juan, Puerto Rico

If you're renting an apartment, activating water service is usually simple. For homeowners moving into a unit that has not had water service within the past year, the process requires a few additional steps — here's everything you need to know.

Acueductos PR - Puerto Rico Aqueduct & Sewers Authority (PRASA)

PRASA (Autoridad de Acueductos y Alcantarillados) is the government-owned corporation responsible for Puerto Rico's water supply, quality, and wastewater management. They are the only entity authorized to provide residential water service on the island.

Acueductos Puerto Rico
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Existing Service

If the property has had active water service within the last 12 months, the process is simple. Create an online account and activate service through:

PRASA Customer Portal

Required documents:

  • Valid government-issued photo ID
  • Lease or renter's agreement (if renting)
  • Property purchase agreement (if owning)
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New Water Service

If the property has NOT had active water service within the last year, PRASA requires a plumbing inspection before activating service.

Licensed plumbers typically charge $75–$150 for the inspection and signature. The signed inspection form must be submitted through the customer portal:

Submit via PRASA Portal

Required documents:

  • Valid government-issued photo ID
  • Social Security number
  • Meter number
  • Premise ID
  • Lease or renter's agreement (if renting)
  • Property purchase agreement (if owning)

We hope this guide helps you get your water service started quickly and stress-free.

¡Salud y bienvenidos a Puerto Rico!