How to Get Electricity Turned On in San Juan, Puerto Rico

Whether you're renting or buying a home, here's a clear and modern guide for setting up your electric service with LUMA in Puerto Rico.

After Hurricane Maria in 2017, Puerto Rico's electrical grid suffered historic damage. Since then, PREPA and LUMA Energy have undertaken long-term efforts to rebuild the system with more resilient infrastructure, modern equipment, and expanded renewable energy.

Puerto Rico's mountain terrain makes electrical distribution challenging, but modern upgrades aim to improve reliability, hurricane resilience, and service efficiency for residents across the island.

If you're moving into a rental, the process is usually simple. If you're purchasing a home or moving into a location that hasn't had service in 12+ months, you may need additional steps — all explained below.

LUMA Energy – Electric Service Provider

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LUMA manages electric distribution and customer service across Puerto Rico. They are highly responsive on social media:

bolt Helpful Tip

Power flickers are common in Puerto Rico. A small battery backup (UPS) can save you from losing important work or resetting electronics.

UPS Battery Backup

A basic UPS can stabilize short service drops and prevent damage during power fluctuations.

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Setting up electricity for an existing property (Renters)

If you're renting and the property already has electric service in the LUMA system, setup is simple. Register online using the: Mi LUMA Web Portal.

You will need:

  • Valid government-issued ID
  • Lease or renter's agreement
  • For owners: property purchase agreement
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Setting up electricity for a NEW service address

If the home has not had power service in 12+ months, or is a new construction, LUMA must create a new service entry.

Call LUMA:

1-844-888-5862 (LUMA)

Or visit any of their Customer Service Centers.

You will need:

  • Government-issued ID
  • Social Security Number
  • Meter number (if available)
  • Premise ID (if available)
  • Lease agreement (renting)
  • Purchase agreement (owning)
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Useful LUMA Services

LUMA also provides neighborhood support services you may need as a homeowner or tenant:

We hope this guide makes your move to Puerto Rico a little easier.

¡Bienvenidos!